IT Support Services

IT Support Services

Looking for a way to boost productivity and increase efficiency? What about a way to differentiate yourself from the competition?

Outsourcing IT Support Services through Managed Services bundles, like Evolve and InfinIT, does all this and more — all while simplifying IT operations and helping you get the most out of your IT investments.

Outsourcing also gives you the chance to leverage the experience and expertise of a knowledgeable IT Support Services company when needed.

If your network is the lifeblood of your company, you may want to consider outsourcing with PCM Canada’s customizable IT Support Services. No matter the size of your business or the complexity of your network, our service offerings can be tailored to suite your needs.

In fact, any enterprise, mid-size company, or small business that wants to take the grunt work of technical support and free-up its employees to work on higher priorities should consider IT Support Services.

Benefits of IT Support Services

While saving you money is a key benefit of outsourcing technical support, it’s not the only one. Working with an PCM Canada and utilizing our customizable IT Support Services offers a host of other advantages that can make your company a force in the industry. Below are some additional benefits to working with an IT support company offers:

  • Improving budgeting for your IT infrastructure
  • Enhance network security and compliance
  • Maintain data availability for critical applications
  • Optimize IT staff efficiencies
  • Better manage data backup/disaster recovery activities

But to enjoy these benefits, you need to find an IT Support Services provider that fits your needs. What you need is PCM Canada.

Here's what else you'll get when you partner with PCM Canada to provide IT Support Services:

  • Easier budgeting with a predictable monthly fee
  • An experienced tech team to handle your It challenges
  • A monthly fee based on the service and support we provide
  • Pre and post-sale support
  • Timely communication about program changes
  • Creation/Monitoring of an IT service Desk
  • New product migration planning assistance

Let our results-driven, solutions approach to IT Support Services reduce your need for in-house staff and resources to overcome the IT inefficiencies that can derail your business.

Small Business IT Support Services

Since small businesses are always growing and changing, our small business IT Support Services are designed to grow with you. We can adapt to any business need.

PCM Canada managed IT bundles:

Evolve — This bundle of technical services is designed to help you maximize productivity by letting your work anytime from anywhere. It's easily scalable to your needs and starts at a small monthly fee per user.

InfinIT — This bundle of day-to-day services provides managed IT technical services with a goal of improving your bottom line through unparalleled ROI. Outsourcing day-to-day management of your IT management responsibilities and functions can dramatically boost operational efficiencies and mitigate the risk associated with unexpected expenses.

Delivering Best-In-Class IT Support Services

PCM Canada prides itself on delivering best-in-class IT Support Services that help you achieve results. We're can deliver this kind of service because of our core values, our leadership, and our unique quality management system.

Core Values:

A company's core values are a company's heart and soul. They're what separates the leaders in an industry from the also-rans. At PCM Canada, our core values include:

  • Uncompromising Integrity
  • Commitment to excellence
  • Passion for our customer's success
  • Corporate social responsibility

Meanwhile, our executive team averages more than 30 years of experience in the IT arena. This experience — which includes in-depth business and technical expertise — drives everything we do. It's also available to clients when making strategic decisions.

Quality Management

PCM Canada is one of only a handful of companies whose management system is ISO 9001: 2008 certified. This certification assures clients that our quality management system is designed to enhance customer satisfaction through the system's effective application.

But our ISO certification isn't the only one way we demonstrate our ongoing commitment to providing best-in-class services. There's also our advanced technology certifications from companies like Cisco (CCIE, CCNA, CCNP, CCDA, CISSP), Citrix (CCEA, CCA), HP server and storage (HP ASE), Microsoft (MCSE, MCSA, MCP, MCTS), and VMware (VCP).

Contact us today to find out how we can help you get the most from your IT investments.

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