Lenovo TopSeller Onsite + KYD + Priority - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 8 h - TopSeller Service - for ThinkServer SA120 70F1

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Lenovo service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

4hr onsite response time in 9x5 service window ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer's incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4hours) is counted during service window.

Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.

Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.

Specifications

General
   Service Included:  Parts and labor
   Location:  On-site
   Full Contract Period:  3 years
   Response Time:  8 hours
   Service Availability:  24 hours a day / 7 days a week
   Manufacturer Selling Program:  TopSeller Service

Details
   Service & Support:  Extended service agreement - parts and labor - 3 years - on-site - response time: 8 hours - availability: 24 hours a day / Monday-Sunday ¦ Defective HDD retention - 3 years ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information
   Designed For:  Lenovo ThinkServer SA120 70F1